Job Description

Job Description

Job Description

Customer Support Specialist / Receptionist - Full Time with Opportunities for Growth
Hertrich Family of Automobile Dealerships

Join the Hertrich Family of Dealerships and take the next step in your career with us! We're looking for a Full-Time Customer Support Specialist / Receptionist to help support our growing team. If you're passionate about delivering excellent customer service and thrive in a fast-paced, dynamic environment, we want to hear from you!

Why Choose Hertrich?
Hertrich Family of Dealerships is a well-established organization, proudly representing 24 dealerships, 14 Collision Centers, and 18 automotive brands across Delmarva and beyond. For three generations, we've been committed to serving our local communities, supporting over 90 organizations and charities. We offer an entrepreneurial culture where teamwork, integrity, and excellence are at the heart of everything we do. Join us for the chance to make a real impact in a company that values your contributions.

What We Offer:

• Competitive wages
• Comprehensive medical, dental, life, and vision insurance for you and your family
• Short- and long-term disability plans
• Paid vacation, personal/sick days, and holidays
• 401(k) plan with employer match
• Employee purchase discounts

Key Responsibilities:

• Answering a multi-line phone system and providing assistance to callers
• Greeting and assisting customers in a friendly, professional manner
• Accurately processing cash and credit card transactions
• Using computer systems to process customer agreements, service tickets, and dealer exchanges
• General office duties such as filing, inventory management, and assisting the Office Manager with other tasks as needed

What We're Looking For:

• Strong communication skills (both verbal and written)
• Professional and friendly demeanor , both in person and on the phone
• Proficiency with computers and office equipment
• A positive work ethic and team-oriented attitude
• High school diploma or GED required
• Availability to work some evenings and Saturdays

Hertrich is committed to creating a diverse and inclusive workplace, and we welcome all qualified applicants. We offer equal opportunity for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are also a drug-free workplace.

Join us today and grow your career with the Hertrich Family of Dealerships!

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