Job Description

Job Description

Job Description

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The Fiber Splicer Technician installs, maintains, and repairs our fiber optic infrastructure, from outside plant cabling and hardware to fusion splicing and transport equipment. Reporting to the Manager, Splicing Operations, this role is a hands-on, field-based position within our Splicing Operations team, working across manholes, hand holes, and job sites throughout our service area. The technician coordinates closely with excavators, utility representatives, and internal teams to protect underground facilities while executing plant changes and extensions safely and accurately. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise.

What the Role Involves

• Installing, maintaining, and repairing the company’s fiber infrastructure
• Installing and repairing wiring, cabling, and hardware required to support fiber-based and other company communications services
• Installing and maintaining fiber optic networking and transport hardware
• Executing changes in plant conditions, as well as minor plant changes and extensions
• Communicating effectively with excavators, utility representatives, and company personnel regarding underground facilities, using assigned equipment
• Performing light excavation with a shovel to expose buried cables, when necessary
• Operating and maintaining HESCO (manhole assistance trailer), ladders, and hand and power tools
• Following, supporting, and enforcing internal control processes and procedures, and observing company safety policies at all times
• Learning and applying safety measures relating to motor vehicle operations and other field-related matters
• Contributing to various projects with minimal supervision, including aiding other departments and team members, as directed

What We're Looking For

• A vital interest in contributing to the success of the company’s goals and strategic vision
• Competency and experience with Microsoft Office (Word, Excel, Outlook) and the ability to work with cloud-based and mobile technology
• Effective verbal, written, and interpersonal skills
• Eagerness to adapt existing processes to new, improved systems
• Excellent organizational skills, time management, initiative, attention to detail, and follow-through to completion
• Ability to multi-task and accomplish tasks in a fast-paced environment with minimal supervision
• Ability to effectively collaborate cross-functionally with other teams, as well as customers and contractors
• Extensive fusion splicing experience, including small- to large-scale splicing repairs (up to 1728 fiber count), with Loose Tube and Ribbon splicing experience required
• Extensive knowledge of telecommunications concepts, FTTH, fiber optic, and transport systems
• Ability to review and comprehend cable drawings and engineering designs, and identify underground cable infrastructure
• Ability to install and troubleshoot DWDM carrier-grade circuits
• Ability to troubleshoot networking systems using experience and test equipment
• Fluency in universal communications color code for both copper and fiber infrastructure
• Fluency in operating test equipment used to maintain fiber optic facilities and subscriber drops (TDR, OTDR, fiber scopes)
• Minimum of 5 years of experience in installation, maintenance, splicing, and troubleshooting of fiber-based outside plant infrastructure and networking systems
• Ability to see and distinguish distinct colors, read small print, and hear/recognize audible signals
• Ability to safely use step and extension ladders (up to 25 ft.) or other elevated equipment, as appropriate (e.g., catwalks, cell tower platforms, rooftops, man lifts, bucket trucks)
• Ability to work in confined spaces and outdoors in all weather conditions and at various hours of the day or night
• Valid Driver’s License with a satisfactory driving record

Nice to Have

• Industry certification such as CFOT (Certified Fiber Optic Technician), CFOS/S, or a BICSI credential
• Hands-on experience with specific fusion splicer brands (e.g., Fujikura, Sumitomo, Corning)
• Aerial construction and splicing experience, including strand-mounted closures and bucket truck work
• CDL or specialized vehicle endorsement, with the ability to operate bucket/boom trucks and tow and maneuver a splice trailer
• Bilingual in English and Spanish
• Familiarity with utility locate and permitting processes (e.g., Sunshine 811)
• Experience mentoring or training junior technicians

Working Conditions

• Availability to respond to after-hours callouts, and to work overtime, shifts, weekends, and holidays as required, remaining in service during outages until resolved
• Outdoor working environment with exposure to seasonal heat, cold, and other inclement weather conditions
• Driving a company-assigned vehicle to and from work sites in a safe and responsible manner during adverse weather conditions, heavy or light traffic, or at night
• Working at or near active roadways and vehicular traffic, requiring the use of traffic control devices, signage, and safety protocols to protect both team members and the public
• Work sites include manholes, hand holes, and similar locations, and will involve extensive walking on various terrain, working around objects and machinery in construction areas, and may require confined space entry and the ability to work in elevated areas
• Wearing and maintaining all personal protective equipment (PPE) required for this role and job site, including eye protection, hearing protection, high-visibility clothing, and steel-toed boots
• Exposure to loud noise from construction equipment, machinery, and tools, requiring the use of hearing protection as appropriate
• Regular use of hands and fingers to operate specialized equipment and tools; reaching overhead above the shoulders and horizontally, bending at the waist; standing and/or walking for extended periods of time; lifting objects up to 50 pounds, or in excess of 75 pounds with tool aids

What We Offer

• Competitive Salary Commensurate with Experience
• Medical, Dental, and Vision
• Supplemental Benefits — Accident, Critical Illness, Hospital Care
• Life and Disability
• Flexible Spending Accounts
• 401K with Match
• Life Assistance and Wellness Plan
• Vacation, Personal, Sick, and Holiday Pay
• Ongoing Professional Development & Educational Reimbursement Program
• Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle check. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.

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